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T R O U B L E S H O O T I N G
For each employee, go to edit button and uncheck the INACTIVE check box
located under HOURLY PAY RATE.
From the PAYROLL ICON on the VERTICAL ICON BAR, click GET
PUNCHES.
Note: Pyramid highly recommends the use of surge protectors to prevent
data loss. In the event that you are in an area where power surges are
common, Pyramid recommends the use of a battery backup system.
In the event that you cannot recapture your data using these methods,
please contact Pyramid for additional support.
Press the F12 key on your
keyboard and the screen
below will appear.
Click EMERGENCY
DOWNLOAD ALL
STORED PUNCHES.
Once the emergency
download is complete,
make sure you go back and
make the employees that
you activated, inactive again.
Click HIDE THE INACTIVE
EMPLOYEES Tab.
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